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Ordering
You can place an order with us either by adding items to your shopping cart and following the on-line
instructions or by calling us at 954-923-7006. We accept most major credit cards (Mastercard, Visa, Discover and American
Express). As these are hand-crafted items please allow up 1 - 4 weeks for delivery of an item to you ( longer for custom
). If you need something quickly please call us to ascertain whether we can meet your deadline.
Shipping
We normally ship UPS Ground and your item is fully insured, delivered to your home or office. We cannot ship to
a P.O. Box.
International Orders
To make a purchase from outside the U.S. or Canada for overseas shipment contact us by phone or e-mail. We can
calculate the shipping charges and any additional handling or taxes that might apply. If you agree to the additional shipping
cost then you may place your order with us – unfortunately we cannot accept returns on overseas orders.
Return Policy
You may return any purchase made through our website within 14 days of receiving it for a full refund.
Work that has been custom-ordered is not
returnable. To return an item please:
- Call us for a return authorization
- If the item has been damaged in transit please notify us
immediately and keep the original packaging for a five-business
day period in case the carrier requires an inspection of the
parcel and the damage that occurred. This step is necessary for an
insurance claim).
- Repack the item in its original packaging
- Ship the item to the address provided to you by us
- Insure the item to its full value
We will only pay for return shipping on goods that are defective or shipped in error.
You will be credited for the cost of the item within 7 days of receipt of your return. You will not be credited
for the cost of shipping the item to you, unless the item was either defective or shipped to you in error.
Please keep in mind that as a small company we can only maintain our reasonable pricing and level of service
with the help of our customers. Frivolous returns are costly, and we would prefer that if you have any doubts as to whether you will
like the item that you are ordering, step back and take some time before ordering. If you need larger photographs of specific items
we can normally provide you with these.
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